Shipping policy

DO FMS SHIP WORLDWIDE?

Yes, we do ship worldwide!
Delivery charges are automatically calculated at checkout based on your destination.

Please note that international delivery times vary depending on location and may incur import or customs fees if you’re outside the UK.
As the customer, you are responsible for any additional customs charges.

HOW MUCH DOES SHIPPING COST?

• UK Standard Shipping £4.99
• Express delivery £6.99
• Free delivery in orders over £100
• Email us hello@flomoulinstudio.com for international shipping

MY ORDER HAS NOT ARRIVED — WHAT SHOULD I DO?

Estimated delivery times after dispatch:

• UK 2-5 working days

Occasionally there may be unexpected delays during transit that are beyond our control.

Please allow up to 21 days after dispatch before contacting me about a missing order. After that, I will be very happy to help locate your parcel.

Before getting in touch, please check your order confirmation email to ensure the delivery address provided was complete and correct.

If your order still hasn’t arrived, please email me with your order number, and we’ll sort it out together.

WHEN WILL I KNOW MY ORDER HAS BEEN DISPATCHED?

You’ll receive an email confirming your order as soon as it’s placed.
Once your parcel has been posted, you’ll receive a second email letting you know it’s on its way.